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Reimagining Cafe Operations with a Real-Time Billing and Kitchen System for Grandeur Brew | Case Study
Industry
Hospitality
Target Market
Singapore
Project
Custom Billing POS Development
Key Outcomes
60% reduction in average transaction time | Eliminated order confusions and delays through real-time kitchen communication | Introduced centralized menu management, allowing for instant updates
Services
Ideation, Design, Development, and Deployment
User Interface Snapshots
About Grandeur Brew
Grandéur Bréw Cafe is a counter-service cafe in Singapore, serving the local community since 1994. Inspired by the classic cafes of Italy with a distinctive Singaporean touch, the cafe offers coffee, breakfast, lunch, catering services, and private event hosting.
Operating extended hours on weekdays and weekends, the café handles a steady flow of dine-in, takeaway, and catering orders throughout the day. As menu complexity and order volume increased, their existing manual workflows struggled to keep up with operational demands.
To maintain service quality during peak hours and streamline operations, Grandéur Bréw needed a centralized, digital POS system that could connect ordering, kitchen operations, inventory visibility, and store management into a single platform.
What Were The Challenges Faced By Grandéur Bréw
As daily operations expanded, several operational inefficiencies began affecting speed, accuracy, and customer experience.
Some of the key challenges include:
- Manual order processing created bottlenecks during peak hours
- Difficulty tracking inventory and menu items across breakfast, lunch, and beverage categories
- No unified system for managing dine-in, takeaway, and catering orders
- Manual billing and payment processing slowed down service turnaround
- Limited ability to track sales performance and popular menu items
- Order miscommunication caused delays and fulfillment errors in the kitchen
- Store-level settings and menu updates required manual coordination and lacked a centralized structure
- Kitchen staff lacked real-time visibility into incoming orders
- Zero centralized operational dashboard for day-to-day management
How Quixta Solved These Challenges
We designed and developed a custom POS and kitchen management system tailored specifically for counter-service café operations for Grandéur Bréw Cafe.
Here’s how we solved the problem:
- Developed a custom Point of Sale (POS) system using Vite (React) with a Headless UI framework for fast, responsive performance
- Created an intuitive and centralized admin dashboard for managing store settings, menus, and operations
- Built a modular POS interface with clearly categorized menu items for breakfast, lunch, and beverages
- Implemented a real-time display system where order gets instantly routed to kitchen screens to eliminate communication gaps
- Designed a flexible menu management system allowing quick item updates and pricing changes
- Built table management and walk-in order handling for dine-in customers
- Developed a comprehensive store settings panel for operational control
- Optimized the interface for tablet and desktop usage in a live restaurant environment
Our Custom Software Development Process
Step 01
Discovery & Workflow Mapping
Understanding café operations, order flows, kitchen coordination, and peak-hour challenges
Step 02
UX & POS Interface Design
Designing fast, intuitive POS and kitchen screens optimized for real-world restaurant usage
Step 03
System Architecture Planning
Modular frontend structure with scalable backend logic for future expansion
Step 04
POS & Kitchen System Development
Building order processing, menu management, kitchen display, and admin controls
Step 05
Testing & Live Environment Validation
Testing under real usage scenarios to ensure speed, reliability, and accuracy
Step 06
Deployment & Optimization
Production rollout with performance tuning and operational refinements
What We Achieved
Quixta’s custom POS system delivered immediate and measurable improvements across operations.
Key results include:
- 60% reduction in average order processing time, improving service speed during peak hours
- Real-time kitchen communication eliminated miscommunication and order delays
- Centralized menu management enabled instant updates across all menu categories
- Improved inventory tracking with detailed item categorization and pricing controls
- Faster and more accurate order processing enhanced the overall customer experience
- Admin controls provided complete operational visibility and control
- Scalable system architecture supporting future expansion and feature additions
What Our Clients Say About Our Work?
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Program Director,
Tech Stack Used
Frontend
Vite (React)
UI Library
Headless UI
Why Choose Quixta For Your POS and Kitchen Management System
This project demonstrates Quixta’s capability to design and deliver practical, operations-first POS systems that are built for real café environments.
Proven expertise in translating real café workflows into software
Quixta has hands-on experience converting manual, counter-service operations into structured digital workflows that reflect how staff actually take orders, manage menus, and coordinate with the kitchen, reducing training effort and operational friction.
Strong focus on performance, speed, and reliability during peak hours
The system was engineered to handle high transaction volumes without lag, ensuring fast order placement, instant kitchen visibility, and stable performance during breakfast and lunch rushes when delays directly impact revenue and customer experience.
Seamless integration between front-of-house and back-of-house operations
Orders flow directly from the POS to the kitchen display system in real time, eliminating verbal communication gaps, reducing order errors, and ensuring kitchen staff always work from an accurate, prioritized order queue.
Modular and scalable architecture built for business growth
The POS system is designed to support future expansion, whether that means adding new menu categories, introducing additional service modes, or rolling out the system across multiple locations, without needing a complete rebuild.
Operational efficiency prioritized over surface-level UI polish
Design decisions were guided by speed, clarity, and task efficiency rather than visual novelty, ensuring staff can process orders quickly, manage menus easily, and operate the system confidently during busy shifts.
Experience delivering production-ready systems for live environments
Quixta focuses on building software that performs consistently in real-world conditions, with attention to stability, error handling, and usability, ensuring the system remains dependable throughout daily operations, not just during demos or testing.
Looking To Upgrade Your Restaurant Operations?
If your cafe or restaurant is struggling with manual order handling, kitchen miscommunication, or disconnected systems, Quixta can help you build a custom POS and operations platform tailored to your business.
Frequently Asked Questions
How much does it cost to build a custom POS software?
- A custom POS and kitchen management system typically costs between SGD 31,000 and SGD 76,000, depending on features, integrations, and scalability needs.
How long does it take to develop a complete kitchen management system?
It takes around 8-12 weeks, including design, development, testing, and deployment.
Can this POS support multiple locations in the future?
Yes. The system is built with a scalable architecture that can handle multiple outlets with a centralized management system.
Is the POS system optimized for tablets and in-store devices?
Certainly. The interface is designed specifically for tablet and desktop use in live restaurant environments.
Can you add new features later?
Yes. The modular design allows for future enhancements like inventory automation, payment integrations, or analytics upgrades.
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