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Building A Centralized CRM & Lead Management System for Bergen Debate Club | Case Study

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Building A Centralized CRM & Lead Management System for Bergen Debate Club

About The Project.

The client is a premier debate coaching organization in the United States, offering competitive programs, structured classes, and personalized coaching for students nationwide.   As enrollment demand increased, their sales and operations teams struggled with manual lead tracking spread across multiple tools and spreadsheets. There was no single source of prospect data, follow-ups, or enrollment status, making it difficult to convert interested students efficiently and maintain consistent communication throughout the enrollment journey.   To support growth, the organization needed a centralized CRM system that could handle prospective student journeys, automate follow-ups, provide real-time visibility into prospect’s journey, and streamline team coordination.

To support growth, the organization needed a centralized CRM system that could handle prospective student journeys, automate follow-ups, provide real-time visibility into prospect’s journey, and streamline team coordination.

Client
Bergen Debate Club
Year
2024
Industry
Debate Academy
Target Market
United States
Project
CRM Dashboard Development & Lead Tracking System
Services
Ideation, Design, Development, and Deployment

Problem Statement.

The client faced multiple operational and visibility gaps that limited enrollment efficiency and team coordination.
Some of the key challenges include:

01

Lead tracking was entirely manual with no centralized management system

02

Zero visibility into lead journey stages or conversion funnel performance

03

Task follow-ups were inconsistent due to a lack of task prioritization among team members

04

Lead data was fragmented across multiple platforms with no unified access

05

No automated stage progression of leads based on actions or engagement

06

High-priority leads were not followed up on or prioritized automatically

07

Teams lacked the ability to filter or segment leads by stage, tags, or activity dates

08

No role-based access control for different team members or operational responsibilities

09

The existing MongoDB database was not integrated into Bergen’s production workflows

10

Lead profiles lacked purchase history, referrals, and parent contact visibility

How We Solved The Problems.

We designed and developed a full-featured Reddit social listening platform with a strong emphasis on usability, performance, and scalability.

[01]

Built a unified lead dashboard with filters for stage, tags, and activity, fully integrated with the production MongoDB database

[02]

Developed an automated tag-to-stage mapping to move leads seamlessly from Cold, Warm, and Hot, based on engagement

[03]

Created detailed lead profile views, including student details, parent contacts, purchase history, and referrals

[04]

Developed an automated task dashboard where follow-up tasks are triggered by lead actions and stage changes

[05]

Introduced role-based access control for Admins, Leads Managers, and Operators using secure JWT authentication

[06]

Designed a responsive Next.js frontend backed by a Django API for fast, reliable performance

[07]

Built an “Add New Lead” workflow enabling structured, complete data capture from the start

[08]

Implemented a multi-tag priority system that surfaces the most critical lead signal at a glance

[09]

Containerized the entire system using Docker to support scalability and deployment consistency

[10]

Added a PostgreSQL secondary database for transactional records and scheduling logic

Detailed Design Process Over Guesswork.

Discovery & Workflow Mapping

What Our Learning Management System Development Achieved.

The new platform delivered measurable improvements across usability, engagement, and operational efficiency.

  • 01

    Centralized all lead data into a unified CRM accessible to the entire sales team

  • 02

    Eliminated manual lead tracking through automated stage progression and tagging

  • 03

    Reduced follow-up overhead with system-generated task based on lead behavior

  • 04

    Improved lead conversion visibility with filterable views by stage, tags, and activity

  • 05

    Strengthened team coordination through clear task ownership and role-based access

  • 06

    Enabled data-driven enrollment decisions with complete lead journey tracking and visibility

  • 07

    Positioned Bergen Debate Club for scalable growth with robust architecture

  • 08

    Integrated purchase history and referrals directly into lead profiles to streamline sales operations

  • 09

    Improved response times through automated prioritization of high-intent leads

What Our Clients Say About Our Work?

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Director, Direct Ear Care

Building It Right.

Tech Stack Used

Next.Js
Django
MongoDB
PostgreSQL
Redis
Docker

Why Civic Debate Academy Chose Quixta For Their Learning Management Platform?

  • Proven ability to replace fragmented lead tracking systems with a centralized, role-aware CRM that aligns sales, operations, and management teams around a single source of truth

  • Strong experience designing automation around real user actions, like inquiries, follow-ups, purchases, and referrals, instead of forcing teams into rigid, one-size-fits-all funnels

  • Deep understanding of education and coaching enrollment cycles, including long consideration periods, parent-student decision dynamics, and multi-touch follow-up requirements

  • Clear focus on lead context, ensuring teams can see not just contact details but stage history, engagement signals, task ownership, and purchase data in one place

  • Balanced approach to usability and system depth, making complex workflows easy to manage without sacrificing data accuracy or control

  • Backend architecture built to handle growing lead volume, multiple user roles, and increasing automation without performance degradation

  • Emphasis on operational clarity, where every lead has a visible status, priority, and next steps, reducing missed follow-ups and internal confusion

  • Practical CRM design that supports day-to-day execution first, while leaving room for future marketing automation, analytics, and expansion

Let’s Build Your CRM Platform

If your organization is struggling with manual lead tracking, inconsistent follow-ups, or limited visibility into lead conversions, Quixta’s [debate academy software development services](/industries/debate-academy-software-development-services) can help you design and build a CRM system tailored to your exact business workflows.

Book a Free Consultation

A few things people usually ask before reaching out.

The cost to build a custom CRM software ranges from $40,000 to $75,000, depending on integrations and automation depth.

It takes around 10-14 weeks, including discovery, development, testing, and deployment.

A specialized CRM centralizes all leads, automates follow-ups, and tracks each prospect’s journey from inquiry to enrollment. This helps debate academies reduce manual work, respond faster to interested families, improve conversion rates, and scale admissions without increasing administrative effort.

Absolutely. The core architecture can be adapted for tutoring centers, academies, coaching programs, and other enrollment-driven organizations.

Yes. The system was designed with extensibility in mind, making it easy to add email automation, analytics, and campaign tracking later.

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